Protecting players
Safer gambling
Gambling is a paid leisure activity, not a way to make money. Here is how to stay in control and where to get help.
18+. Gamble responsibly. GambleAware.org. GamCare helpline 0808 8020 133. GAMSTOP.co.uk.
Warning signs
- You gamble for longer or with more money than you planned.
- You chase losses to "win it back".
- You borrow money or hide your gambling from people close to you.
- Gambling affects your work, relationships or sleep.
- You feel irritable or anxious when you are not gambling.
Tools to switch on from day one
- Deposit, loss and time limits: set them before you start; licensed operators must offer them.
- Time-outs and self-exclusion: ask the operator to block your account for a period you choose.
- GAMSTOP: a free service that excludes you from all online gambling companies licensed in Great Britain. gamstop.co.uk
- Blocking software and bank tools: many banks let you block gambling transactions.
Where to get help
- GambleAware: free advice and support.
- GamCare: National Gambling Helpline 0808 8020 133, free and confidential.
- Gordon Moody: support and residential programmes for people with severe gambling problems.
Complaints
Complain to the operator first. If it is not resolved, you can use the approved alternative dispute resolution (ADR) provider named in the operator's terms, free of charge. The Gambling Commission explains the steps in How to complain; it cannot resolve individual complaints itself.
For family and friends
If someone close to you is gambling too much, talk to them without blame and point them to the services above. GamCare also supports family members.
Under 18s
Gambling is illegal for anyone under 18. If you share a device with a child, use parental controls.
Regulator and help
UK Gambling CommissionThe regulator · public register
GAMSTOPFree self-exclusion from all licensed online operators
GamCareNational Gambling Helpline 0808 8020 133
GambleAwareFree advice and support
Gordon MoodyResidential support for severe gambling harm